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Customer Service Representative - State Farm Agent Team Member Pendleton, IN

Customer Service Representative - State Farm Agent Team Member

Full Time • Pendleton, IN
POSITION OVERVIEW: 
Are you ready to make a meaningful impact? Join us as a Customer Care/Retention Representative, playing a pivotal role in delivering personalized service to our existing customers while providing vital support to our sales and service team.

RESPONSIBILITIES: 
  • Coordinate insurance review appointments with existing customers.
  • Establish a systematic process for initiating and managing a Google Review program.
  • Drive participation and engagement to enhance our online presence and reputation.
  • Identify opportunities during customer interactions.
  • Thoroughly document all customer interactions.
  • Keep track of daily customer contacts and pivot activities.
  • Foster referrals and recommendations from our valued customers.
QUALIFICATIONS:
  • Experience:
    • Previous customer service experience is preferred.
    • Familiarity with commonly used computer software applications.
    • Knowledge of personal lines insurance products is advantageous.
  • Skills and Abilities:
    • Exceptional listening, oral, and written communication skills.
    • Open to coaching and eager to learn, embracing constructive feedback.
    • Self-motivated and proactive; capable of independent decision-making and timely actions.
    • Driven by goals, resourceful, and motivated.
    • Quick learner who can leverage product and customer knowledge to enhance service and contribute to marketing efforts.
    • Proficient problem solver with keen attention to detail and accuracy.
    • Skilled at building and nurturing business relationships.
    • Adaptable and skilled in interacting with diverse customer personalities.
    • Consistently maintains a professional demeanor.
    • Demonstrates a history of trustworthiness, dependability, and ethical conduct.
    • Organized multitasker with effective time management.
  • Licenses & Certifications:
    • Attain and uphold necessary licenses for marketing and selling State Farm products (Property & Casualty + Life & Health).
    • Ensure licenses are maintained in good standing.
BENEFITS:
  • Hourly pay plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable career-building experience
Compensación: $14.00 - $20.00 per hour




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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